Question 1

Is NPSG a contractor, a marketplace, or a referral service?

Accepted Answer

None of those. NPSG is an independent property recovery partner. We assess damage, build a recovery plan, and coordinate repairs on behalf of the homeowner. You always have one trusted point of contact, us.

Question 2

How much does a property assessment cost?

Accepted Answer

Nothing. Property assessments are free, no-obligation, and conducted on-site by a real NPSG recovery specialist.

Question 3

How quickly can someone come out to my home?

Accepted Answer

Most homeowners are contacted within one business hour and scheduled within a few business days. For urgent damage, we prioritize same-week assessments wherever possible.

Question 4

What types of property damage do you handle?

Accepted Answer

Storm, roof, hail, water, fire, and exterior damage. If you're not sure what category your situation falls into, just call us, we'll help you figure it out.

Question 5

Do you actually do the repair work?

Accepted Answer

We coordinate the full recovery using vetted, professional crews and oversee every detail. You get the benefit of a single coordinator instead of juggling multiple contractors.

Question 6

Do you work with my insurance company?

Accepted Answer

We help you document the damage clearly and accurately so you have the information you need. We don't replace your insurance company or your adjuster, we make sure you're never on your own.

Question 7

Where does NPSG operate?

Accepted Answer

We provide recovery services nationwide across the United States. Coverage area and response time can vary by location, call us to confirm availability in your area.

Question 8

What if I'm not ready to commit to repairs yet?

Accepted Answer

That's completely fine. The assessment is yours to keep. We're here when you're ready, there's no pressure and no obligation.

Answers, before you even have to ask.

Damage to your home? We'll guide you through every step.