Real homeowners. Real recovery.

Stories from families we've stood beside.

Property damage is overwhelming. These are the homeowners who reached out, and the journeys we walked with them, from first call to final handshake.

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Homes guided through recovery
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Average homeowner rating
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Would recommend to a neighbor
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Case studies

Before, after, and everything in between.

Drag the slider on each project to see the transformation.

After: A central Texas family recovers after a derecho
Before: A central Texas family recovers after a derecho
BeforeAfter
Austin, TXStorm + Roof Damage

A central Texas family recovers after a derecho

Wind gusts over 80 mph stripped shingles and tore loose a gutter run. We documented the damage in under 24 hours and coordinated a full roof replacement plus exterior repairs.

Assessment to plan
18 hrs
Project completion
21 days
Homeowner out-of-pocket
Deductible only
"We finally had someone in our corner. NPSG made what felt impossible feel completely doable."
, Sarah & David M.
After: Stopping a slow leak before it became a tear-out
Before: Stopping a slow leak before it became a tear-out
BeforeAfter
Tampa, FLWater Damage

Stopping a slow leak before it became a tear-out

A second-floor supply line failed overnight. Our specialist mobilized mitigation within four hours, then coordinated drywall, paint, and floor refinishing with one project lead.

Emergency response
4 hrs
Rooms fully restored
3
Repair coordination time
12 days
"I called at 6 a.m. on a Saturday. A real person picked up. By noon they were at the house."
, Jennifer K.
November 2025View more stories
After: Documented hail damage that almost got missed
Before: Documented hail damage that almost got missed
BeforeAfter
Denver, COHail Damage

Documented hail damage that almost got missed

A previous contractor said the roof was 'mostly fine.' Our inspection documented impact bruising across two slopes, supporting a full claim and a permanent fix.

Slopes inspected
All 4
Photo-documented impacts
62
Project handoff
Single coordinator
"Their report was the most thorough document I have ever seen for our house. It changed everything."
, Robert L.
January 2026View more stories

In their own words

Homeowners who got their lives back.

The Mendoza family, Storm + Roof Damage
Austin, TX

The Mendoza family

Three weeks from devastating storm damage to a beautifully restored home, without a single confusing contractor call.

Storm + Roof Damage
Robert L., Hail Damage
Denver, CO

Robert L.

A second opinion that uncovered hidden hail damage and protected the home from a much bigger problem down the road.

Hail Damage
The Wallace family, Fire Damage
Nashville, TN

The Wallace family

After a kitchen fire, one coordinator handled everything, from mitigation through final walkthrough.

Fire Damage
Jennifer K., Water Damage
Tampa, FL

Jennifer K.

A 6 a.m. emergency call answered by a real person. The leak was contained the same day.

Water Damage

Homeowner reviews

Trusted across the country.

Average across 1,200+ reviews
Licensed & insured
BBB accredited
Homeowner-first
Satisfaction promise
"After the storm we didn't know where to start. NPSG walked us through every step and made it feel manageable."
Sarah & David M.
Austin, TXStorm Damagevia Google
"Professional, calm, and incredibly thorough. They were the single point of contact we desperately needed."
Robert L.
Denver, COHail Damagevia BBB
"From the first call to the final walkthrough they treated our home like their own. Truly premium service."
Jennifer K.
Tampa, FLRoof Damagevia Google
"I had three contractors give me three different stories. NPSG was the first to tell me the truth, and then they handled it."
Marcus T.
Charlotte, NCWater Damagevia Direct
"We felt taken care of from day one. They explained everything in plain English and never once tried to upsell us."
Patricia & Elena G.
Phoenix, AZRoof Damagevia Google
"After a kitchen fire I was overwhelmed. Our NPSG coordinator returned every call within an hour. Every single time."
James W.
Nashville, TNFire Damagevia Facebook

Reviews are collected from verified homeowners NPSG has served. Names shortened for privacy.

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Success stories