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Plain-language guidance for the hardest moments of homeownership.

A growing library of guides, checklists, and explainers, written by the NPSG recovery team, for the homeowners they walk beside every day.

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The 24-Hour Property Damage Checklist Every Homeowner Should Have

What to do, and what to avoid, in the first day after damage hits your home. Built from thousands of real recoveries.

Marcus ReynaMay 28, 2026 7 min

Storm Damage

Storm Damage: Hidden Signs Homeowners Almost Always Miss

Most storm damage isn't obvious from the driveway. Here are the subtle warning signs our assessors look for first.

Water Damage: A Homeowner's First-Steps Guide

The first 48 hours determine whether water damage becomes mold damage. Here's exactly what to do.

ECElena Cho

6 min

Read article

The 24-Hour Property Damage Checklist Every Homeowner Should Have

What to do, and what to avoid, in the first day after damage hits your home. Built from thousands of real recoveries.

Storm Damage: Hidden Signs Homeowners Almost Always Miss

Most storm damage isn't obvious from the driveway. Here are the subtle warning signs our assessors look for first.

Understanding Roof Damage: Cosmetic, Functional, and Structural

Not all roof damage is treated equally, by you or by your insurer. Here's the framework we use on every assessment.

Water Damage: A Homeowner's First-Steps Guide

The first 48 hours determine whether water damage becomes mold damage. Here's exactly what to do.

How Property Insurance Claims Actually Work (Without the Jargon)

Adjusters, deductibles, ACV vs RCV, depreciation, supplements, explained the way we'd explain them to a friend.

Why a Single Point of Contact Changes Everything in a Recovery

The hidden cost of being handed off, and what changes when one person actually owns your file.

MRMarcus Reyna

5 min

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Written by our recovery team

People who've walked thousands of homeowners through this.

Marcus Reyna

Founder & Lead Recovery Strategist

2 articles · Latest May 28, 2026

Elena Cho

Director of Homeowner Care

2 articles · Latest April 22, 2026

David Whitfield

Head of Field Assessments

4 articles · Latest May 15, 2026

Priya Anand

Director of Project Coordination

1 articles · Latest March 5, 2026

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Plain-language guidance for the hardest moments of homeownership.

Categories

Roof Damage

Storm Damage

Water Damage

Insurance Education

Homeowner Guides

The 24-Hour Property Damage Checklist Every Homeowner Should Have

Storm Damage: Hidden Signs Homeowners Almost Always Miss

Water Damage: A Homeowner's First-Steps Guide

The 24-Hour Property Damage Checklist Every Homeowner Should Have

Storm Damage: Hidden Signs Homeowners Almost Always Miss

Understanding Roof Damage: Cosmetic, Functional, and Structural

Water Damage: A Homeowner's First-Steps Guide

How Property Insurance Claims Actually Work (Without the Jargon)

Why a Single Point of Contact Changes Everything in a Recovery

People who've walked thousands of homeowners through this.

Damage to your home? We'll guide you through every step.